Coronavirus Update And FAQs

Covid-19 is affecting everyone and we’re working hard to prioritise urgent and essential appointments and ensure we are putting the needs of our most vulnerable customers first – no matter what.

These are just a few examples. But remember we’re here for any urgent and essential needs. So, whatever the problem please get in touch and we’ll do everything we can to help.

With everyone paying special attention to hand washing and personal hygiene right now, our engineers are here to help with all your maintenance 

When you book an engineer appointment, we’ll ask you if: 

You or anyone in your home has been diagnosed with Covid-19

You or anyone in your home has been advised to self-isolate

Anyone in your home is at higher risk – i.e. over 70, diabetic etc

If you answer ‘yes’ to any of these questions, we’ll work with you to assess your need for an engineer visit before deciding what to do next. 

Our engineer will also call you on the day of your appointment and ask the same set of questions, in case anything has changed since you booked.

When an engineer does visit a customer’s home, they’ll take additional precautions – including hand-washing – before, during and after the appointment.

They’ll protect you and your family members by keeping a safe distance at all times – and we ask you to do the same.